Privacy policy.
Written to be read. What we collect, why, how long we keep it, and how to get it removed.
Effective September 20, 2026. We update this page when the practice changes, not on a schedule.
Who we are
Virtual Level Up is a virtual assistant and remote staffing company. We place vetted Filipino virtual assistants and remote specialists with client businesses. This policy covers www.virtuallevelup.com and any enquiry you send through it.
The contact point for anything on this page is lvlupvirtual.talent@gmail.com.
What this website collects
Only what you give us, plus what a static website unavoidably sees.
- Enquiry details you submit: your name, email address, company name if you give one, the services you tick, your hours or timeline, and the message you write. Nothing on the form is collected that is not on the form.
- Standard server logs held by our hosting provider, which include IP address, browser type and the pages requested. These are generated by the act of serving a web page and are used for security and availability.
- Local browser storage used by the site itself to remember whether you have seen the opening animation, so it does not replay on every page. It stays in your browser and is never sent to us.
What we do not do
- We do not run advertising trackers, third-party analytics pixels or cross-site profiling on this website.
- We do not sell, rent or trade your details to anyone.
- We do not add you to a marketing list because you filled in the enquiry form. If we ever start a newsletter, it will be opt-in.
Why we use it, and on what basis
Enquiry details are used to reply to you, arrange a discovery call, prepare a shortlist or a quote, and keep a record of what was agreed. The lawful basis is your request: you asked us to get in touch, and taking steps at your request is what the data is used for.
Server logs are used to keep the site up and to investigate abuse. The basis is our legitimate interest in running a secure website.
Who else sees it
Your enquiry is delivered to our inbox through a form-delivery service, and our website is served by a hosting provider. Both process data on our behalf in order to deliver the message and the page.
If you become a client, the specialists and account manager working on your account see what they need to do the work, and no more. Access is granted through a password manager with role-scoped permissions and removed the day a seat ends.
We do not disclose your information to anyone else unless you ask us to, or unless we are legally required to.
Where it is held
Our team works from the Philippines and our hosting and form-delivery providers operate internationally, so information you send may be processed outside your own country, including in the Philippines and the United States. Where the law requires safeguards for that transfer, we apply them.
How long we keep it
Enquiries that do not become client relationships are kept for up to 24 months so we can pick up a conversation you restart, then deleted. Client records are kept for as long as the relationship lasts and afterwards for the period our tax and contractual obligations require. Server logs are kept for the short retention period our hosting provider applies.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or object to our use of it. Email lvlupvirtual.talent@gmail.com and we will act on it within 30 days. You do not need to give a reason for a deletion request.
Depending on where you live, you may also have a right to complain to a data protection authority. Please raise it with us first; we would rather fix it.
Security
The site is served over HTTPS. Client credentials are shared through a password manager with role-scoped permissions, never through chat, email or spreadsheets, and access is revoked the same day a seat ends. Every specialist signs a confidentiality agreement before they are placed.
No system is perfectly secure. If a breach affects your information we will tell you and tell the relevant authority, as required.
Children
This is a business service. It is not directed at anyone under 18 and we do not knowingly collect their information.
Changes
If this policy changes materially, the effective date at the top changes with it. Anything already submitted continues to be handled under the terms in force when you sent it.
Contact
Questions about this page go to lvlupvirtual.talent@gmail.com, or through the contact form. A person reads it.
Ready to fill the first seat?
Tell us what is eating your week. On the discovery call we map those hours to the right seats and tell you honestly which ones to fill first.